Refund policy

No Refund, Return, or Exchange Policy

We can’t thank you enough for backing The Cool Dad Crew. As a small, independent shop, every purchase you make keeps us going strong. Because of this, we have a strict no refunds, returns, or exchanges policy—but we appreciate your understanding and support more than we can say.

Here’s what you need to know:

All Sales Are Final

Every purchase with The Cool Dad Crew is final. We don’t offer refunds, returns, or exchanges unless there’s a manufacturing defect or a mistake on our part.

Double-Check Your Shipping Info

Take a minute to make sure your shipping address is accurate when placing your order. Getting it right the first time saves everyone time and hassle.

Defective or Incorrect Items

If you get something defective or wrong, don’t sweat it. Reach out to us within 7 days of receiving your order, and we’ll sort it out. Once we confirm the issue, we’ll either replace the item or issue a refund—it’s all about making things right.

Conditions for Returns

Returns are only accepted if there’s a defect or a mistake on our end. The item must be unused, in its original packaging, and include proof of purchase.

Shipping Costs for Returns

If a return is approved, you’ll cover the shipping costs unless we tell you otherwise. We recommend using a trackable shipping service and insurance—better safe than sorry.

Refund Processing Time

If we’ve approved a refund, give it 7-10 business days to process. Your bank or payment provider may take additional time to release the funds.

Policy Updates

We reserve the right to update this policy as needed. For the latest version, check our website or hit us up directly.

By making a purchase with The Cool Dad Crew, you agree to these terms. We also make sure “ALL SALES ARE FINAL” is displayed on every product page to keep things crystal clear.

Thanks again for choosing The Cool Dad Crew. Your support means the world to us, and we’re proud to have you in the crew.